FAQs
Q: When will my items ship?
A: Please allow 7-10 business days for order processing and shipping.
Q: What if I have an issue with my order after it ships (e.g., post office or UPS)?
A: We recommend visiting your local post office or UPS location to address any shipping issues directly.
Q: What if my crystal is not perfect and I need to return it?
A: Please note that we work with small suppliers who hand-carve each piece. Unlike large companies, we do not discard crystals due to small natural imperfections. Supporting these businesses is more sustainable and helps reduce material waste.
